In order to flourish in your career, you’ll need to pay attention to your executive presence. Learn how to improve presence for job interviews, promotion opportunities, and coaching and leadership development programs
“Executive presence begins in your head. It resides in how you think about … [Read more...] about How to Develop Executive Presence:
Actions Speak Louder than Words
communications
How to Develop Executive Presence:
Empathy in Everyday Conversations
In everyday conversations – whether with friends, family or coworkers – most of us have an empathy deficit – or at least we don’t express it enough. Everyone wants to be seen, heard and appreciated. But not that many people - especially in workplaces - know how to communicate empathy so that others … [Read more...] about Empathy in Everyday Conversations
Power Communications: Master the Unconscious
Most communication is unconscious. You may think you’re delivering clear and consistent messages based on your words, but unconscious nonverbal behaviors are key to communicating with power. Evolution has given our unconscious minds the ability to handle most incoming cues automatically and … [Read more...] about Power Communications: Master the Unconscious
Conversational IQ: 5 Conversational Blind Spots
Is there such a thing as conversational intelligence? It could be that some leaders are naturally more adept at the art of conversation. It’s certainly true that we all could improve our ability to engage and influence others through conversations. “Human beings are the most highly social species … [Read more...] about Conversational IQ: 5 Conversational Blind Spots
Leading through Inquiry: Do Ask, Don’t Tell
How can leaders and managers bring out the best in their people? With today’s interdependent work teams it’s not enough to give instructions about how to do jobs. More is required for leaders who wish to engage collaborative partnerships for high performance. “Carpenters have hammers, dentists have … [Read more...] about Leading through Inquiry: Do Ask, Don’t Tell
Accountability Essentials
Is accountability becoming even more important in 21st Century business? In an age of ubiquitous social media and cell-phone videos, Big Brother’s watchful eyes seem to loom large. Rudeness, politically incorrect slips of the tongue and outrageous conduct are digitally captured and immediately … [Read more...] about Accountability Essentials
Improve Your Email and Phone Messages
Clear communication with people you know is challenging enough, but influencing those you’ve never met is even more difficult. “Just as previous generations struggled to integrate first the telegraph and then the telephone into their lives, we’re struggling to integrate email into ours. We’re using … [Read more...] about Improve Your Email and Phone Messages
How to Voice a Complaint
“Complaint has a noble history. It has driven human society forward and led to the abolition of systemic injustice. That it is now primarily associated with inconsequential moans and frivolous litigation is a travesty.” ~ Julian Baggini, Complaint: From Minor Moans to Principled Protests, Profile … [Read more...] about How to Voice a Complaint
Add Meaning to Conversations with Power Questions
Asking good questions may be the most important, yet least developed, skill for personal and professional success. One popular belief holds that we win friends and new business by being clever and quick on our feet, and that our brilliance—saying just the right thing—is what attracts others. But … [Read more...] about Add Meaning to Conversations with Power Questions
Sales and Communications:
16 Bad Habits You Can Change
Leaders seem to forget that their human assets make or break a customer’s ownership experience.
“Interpersonal interaction, though sometimes not the top reason for making a purchase, is almost always the reason for not repurchasing.” ~ Marshall Goldsmith, Don Brown and Bill Hawkins, What Got You … [Read more...] about Sales and Communications:
16 Bad Habits You Can Change