Who hasn't said something in the heat of the moment that they regret? Everyone makes mistakes. We make insensitive statements, we speak before we think, and we let our emotions get the best of us. No workplace is perfect. Managers berate subordinates in meetings. Colleagues make snide remarks … [Read more...] about The Tricky Art of the Apology
Leaders seem to forget that their human assets make or break a customer’s ownership experience.
“Interpersonal interaction, though sometimes not the top reason for making a purchase, is almost always the reason for not repurchasing.” ~ Marshall Goldsmith, Don Brown and Bill Hawkins, What Got You … [Read more...] about Sales and Communications:
16 Bad Habits You Can Change