How is your communication in conflict situations? How do you remain calm, cool, and collected? We’ve all been there: encountering someone in a fit of road rage; a neighbor upset about another neighbor’s transgression; dealing with a beloved toddler in the middle of a melt-down. Typically, we ignore … [Read more...] about Calm, Cool, and Collected: Communication in Conflict
How much time and attention do you spend daily in the art of negotiation? Think about it: just getting to your work space requires negotiating activities, meals, and space (think nutrition versus convenience, after-school activities, commuter lanes, etc.) At work we negotiate our way through … [Read more...] about Positive Progress and the Art of Negotiation
Who hasn't said something in the heat of the moment that they regret? Everyone makes mistakes. We make insensitive statements, we speak before we think, and we let our emotions get the best of us. No workplace is perfect. Managers berate subordinates in meetings. Colleagues make snide remarks about … [Read more...] about The Tricky Art of the Apology
Leaders seem to forget that their human assets make or break a customer’s ownership experience.
“Interpersonal interaction, though sometimes not the top reason for making a purchase, is almost always the reason for not repurchasing.” ~ Marshall Goldsmith, Don Brown and Bill Hawkins, What Got You … [Read more...] about Sales and Communications:
16 Bad Habits You Can Change