I only wish I could find an institute that teaches people how to listen. Business people need to listen at least as much as they need to talk. Too many people fail to realize that real communication goes in both directions. ~ Lee Iacocca, former CEO Ford Motor Co. Listening may be the most … [Read more...] about Power Listening: 4 Steps to Conversation Success
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The New Groupthink:
The Problem with Teams
Teamwork demands shared responsibility, but it also demands individual contributions. It fails if team members shelter behind the consensus. ~ Robert Heller, Founding Editor, Management Today
A recent survey found that 91 percent of high-level managers believe teams are the key to success. But the … [Read more...] about The New Groupthink:
The Problem with Teams
The Art of Giving Feedback
“Getting people to welcome feedback was the hardest thing I ever had to do as an educator.” ― Professor Randy Pausch, The Last Lecture Everything is connected today. We need to collaborate with others to succeed in our relationships, life and work. For that, we need to develop the art of giving … [Read more...] about The Art of Giving Feedback
Be A Better Listener
Why do we admire celebrities like Oprah Winfrey, Katie Couric, Diane Sawyer and Bill Clinton? They make you feel like you’re the most important person in the room. They excel at listening—a skill that separates great personalities from the near-great. (photo courtesy Michal Marcol / … [Read more...] about Be A Better Listener
Clash Points at Work:
Geeks and Geezers
Baby Boomers are lingering in the workplace. Economic uncertainty has caused many to remain on the job.
The younger Gen X and Gen Y are growing impatient to ascend to leadership responsibilities, and new graduates are knocking at HR’s door in record numbers.
Until we see the … [Read more...] about Clash Points at Work:
Geeks and Geezers
The Power of Empathy and Focus
Without empathy and focus, you’ll never be able to communicate effectively and relate well to others. People who lack empathy are sure to face interpersonal difficulties that lead to inferior performance, negative outcomes, and poor relationships with coworkers and customers. As a competency skill, … [Read more...] about The Power of Empathy and Focus
How to Read People and Influence Perceptions
Competition for top leadership positions is tough. Intelligence and good social skills are the price of admission, but they’re not enough. A high-potential candidate must master the intricacies of reading people, predicting behaviors and influencing perceptions — advanced communication skills that … [Read more...] about How to Read People and Influence Perceptions
Emotions – Leadership’s Secret Weapon
“Leadership isn't something you do writing memos; you've got to appeal to people's emotions. They've got to buy in with their hearts and bellies, not just their minds.” ~ Lou Gerstner, IBM’s former CEO Emotions are critical to business success because they drive behaviors. Companies that achieve an … [Read more...] about Emotions – Leadership’s Secret Weapon
Leadership Power, Politics and Persuasion
Some executives are uncomfortable using power or office politics, viewing them as the dark side of workplace behavior. They believe morale and commitment erode when politics dominate the environment. But research clearly shows that being politically savvy and building a power base pay … [Read more...] about Leadership Power, Politics and Persuasion
Leading Change, One Conversation at a Time
Business is fundamentally an extended conversation. Whether you’re speaking with your boss, team members, colleagues or direct reports, conversations shape what gets done. As a leader, you must engineer conversations to foster: Clarity Cooperation Creativity Connection to company … [Read more...] about Leading Change, One Conversation at a Time