Clear communication with people you know is challenging enough, but influencing those you’ve never met is even more difficult. “Just as previous generations struggled to integrate first the telegraph and then the telephone into their lives, we’re struggling to integrate email into ours. We’re using … [Read more...] about Improve Your Email and Phone Messages
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Mastering Leadership Psychology
“If you could only sense how important you are to the lives of those you meet; how important you can be to the people you may never even dream of. There is something of yourself that you leave at every meeting with another person.” ~ Fred Rogers, The World According to Mr. Rogers: Important Things … [Read more...] about Mastering Leadership Psychology
How to Improve Your Brain at Work
Let’s face it: You’re getting older, and work isn’t getting any easier. If being asked to do more with less isn’t enough, advanced technology and a rapidly changing marketplace mean you must stay sharp to remain a competitive asset to your customers and bosses. How can you maintain your edge? “You … [Read more...] about How to Improve Your Brain at Work
The Rampant Rise of Rudeness
“These may not be the best of times, and these may not be the worst of times, but for sheer rudeness, these times beat the dickens out of most times.” ~ Roger McElvey, “Mr. Manners,” Men’s Health, May 1995 While there are plenty of leadership development programs that propose social and emotional … [Read more...] about The Rampant Rise of Rudeness
How to Voice a Complaint
“Complaint has a noble history. It has driven human society forward and led to the abolition of systemic injustice. That it is now primarily associated with inconsequential moans and frivolous litigation is a travesty.” ~ Julian Baggini, Complaint: From Minor Moans to Principled Protests, Profile … [Read more...] about How to Voice a Complaint
The Magic of Mentoring
When people think of mentoring, they often associate it with an older executive who counsels a promising newbie. The senior leader advises the junior employee on his career, navigating office politics and what's needed to get ahead. But mentoring has dramatically changed over the last few … [Read more...] about The Magic of Mentoring
Add Meaning to Conversations with Power Questions
Asking good questions may be the most important, yet least developed, skill for personal and professional success. One popular belief holds that we win friends and new business by being clever and quick on our feet, and that our brilliance—saying just the right thing—is what attracts others. But … [Read more...] about Add Meaning to Conversations with Power Questions
How To Make Great Leadership Decisions
The normal state of your mind is that you have intuitive feelings and opinions about almost everything that comes your way. ~ Daniel Kahneman, Nobel Prize laureate in economics We are quick to pass judgment and make snap decisions. The smarter and more educated we are, the more overconfident we are … [Read more...] about How To Make Great Leadership Decisions
Making and Breaking Habits
Many people believe it takes 21 days to master a new habit. Wishful thinking! Self-help books and motivational gurus have promoted the 21-day myth for at least 50 years, with little research to validate the claim. In a 2009 European study, participants took a full 66 days to adopt a new habit. As … [Read more...] about Making and Breaking Habits
Brain Fitness for Leaders
We've known for some time that leaders require higher levels of emotional intelligence as they pursue career advancement. There's now accumulating evidence that cognitive fitness is becoming a focal area for high-achieving leaders. Until recently, busy executives could find few guidelines for … [Read more...] about Brain Fitness for Leaders