I only wish I could find an institute that teaches people how to listen. Business people need to listen at least as much as they need to talk. Too many people fail to realize that real communication goes in both directions. ~ Lee Iacocca, former CEO Ford Motor Co. Listening may be the most … [Read more...] about Power Listening: 4 Steps to Conversation Success
communications
Coaching Conversations:
Teaching People to Think
One cannot teach a man anything. One can only enable him to learn from within himself. ~ Galileo Galilei
With so many employees being paid to think, leaders and managers should find ways to cultivate their staffs’ cerebral capabilities to boost workplace performance.
But most leaders wouldn’t know … [Read more...] about Coaching Conversations:
Teaching People to Think
The New Groupthink:
The Problem with Teams
Teamwork demands shared responsibility, but it also demands individual contributions. It fails if team members shelter behind the consensus. ~ Robert Heller, Founding Editor, Management Today
A recent survey found that 91 percent of high-level managers believe teams are the key to success. But the … [Read more...] about The New Groupthink:
The Problem with Teams
The Art of Giving Feedback
“Getting people to welcome feedback was the hardest thing I ever had to do as an educator.” ― Professor Randy Pausch, The Last Lecture Everything is connected today. We need to collaborate with others to succeed in our relationships, life and work. For that, we need to develop the art of giving … [Read more...] about The Art of Giving Feedback
Be A Better Listener
Why do we admire celebrities like Oprah Winfrey, Katie Couric, Diane Sawyer and Bill Clinton? They make you feel like you’re the most important person in the room. They excel at listening—a skill that separates great personalities from the near-great. (photo courtesy Michal Marcol / … [Read more...] about Be A Better Listener
Clash Points at Work:
Geeks and Geezers
Baby Boomers are lingering in the workplace. Economic uncertainty has caused many to remain on the job.
The younger Gen X and Gen Y are growing impatient to ascend to leadership responsibilities, and new graduates are knocking at HR’s door in record numbers.
Until we see the … [Read more...] about Clash Points at Work:
Geeks and Geezers
What’s Your Story?
“The most important story you will ever tell about yourself is the story you tell to yourself.” ~ Jim Loehr, The Power of Story, Free Press, 2007 Stories that don't work happen to everybody. Each of us operates with a variety of organizing principles, or “stories,” that swirl around our brains. … [Read more...] about What’s Your Story?
How to Cultivate Executive Presence
Someone in your company may have recently been promoted to a leadership position. This person successfully competed against other qualified candidates, some of whom were probably just as experienced and smart. As often happens in judging one candidate over another, the decision most likely came … [Read more...] about How to Cultivate Executive Presence
How to Read People and Influence Perceptions
Competition for top leadership positions is tough. Intelligence and good social skills are the price of admission, but they’re not enough. A high-potential candidate must master the intricacies of reading people, predicting behaviors and influencing perceptions — advanced communication skills that … [Read more...] about How to Read People and Influence Perceptions
Emotions – Leadership’s Secret Weapon
“Leadership isn't something you do writing memos; you've got to appeal to people's emotions. They've got to buy in with their hearts and bellies, not just their minds.” ~ Lou Gerstner, IBM’s former CEO Emotions are critical to business success because they drive behaviors. Companies that achieve an … [Read more...] about Emotions – Leadership’s Secret Weapon