How is your communication in conflict situations? How do you remain calm, cool, and collected? We’ve all been there: encountering someone in a fit of road rage; a neighbor upset about another neighbor’s transgression; dealing with a beloved toddler in the middle of a melt-down. Typically, we ignore … [Read more...] about Calm, Cool, and Collected: Communication in Conflict
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A Better Manager for 2021
How are you preparing to be a better manager in 2021? Employees look to their managers and leaders to help them make sense of complexities within their own organization, as well as the external world. They seek reassurance that their own experiences and perspective is accurate, and that there … [Read more...] about A Better Manager for 2021
How to Cultivate Realistic Hope
In times of uncertainty, we often turn to the news media, leaders, and experts for answers. Conflicting reports weaken our trust, creating more uncertainty. As more bad news continues to stream in, we turn away. To distract ourselves from intrusive ruminations, nagging guilt, loss, and trauma, we … [Read more...] about How to Cultivate Realistic Hope
Leadership Development and the Art of Listening
What do Douglas Baker Jr., CEO of Ecolab, Fred Rogers (Mr. Roger’s Neighborhood), and former US President Barack Obama have in common? Doug Baker became CEO of Ecolab in 2004. At the time, the 80+year old company was selling industrial cleansers and food safety services to the tune of $3.8 billion … [Read more...] about Leadership Development and the Art of Listening
Building a Strong Culture
Some companies prosper and draw the business world’s attention. They continuously grow, innovate and impress. In contrast, others struggle, never breaking through to reach their desired success. The latter must deal with downsizing, financial shortfalls, market-share losses and tarnished … [Read more...] about Building a Strong Culture
Arrogance in Leadership
For decades, experts have touted the advantages of humble leadership. Humility draws people to trust, follow and perform in ways no other leadership trait can. The executive world has been given so many case studies and success stories to make it virtually impossible to refute the power of humility … [Read more...] about Arrogance in Leadership
The Need for Authentic Leadership
Companies can no longer be impersonal buildings where employees show up each day, carry out their duties and shut off their brains before going home each night. People aren’t satisfied with simply following procedures and checking boxes. They seek professional fulfillment through engagement, passion … [Read more...] about The Need for Authentic Leadership
Optimize Your Management Team
Extensive research reveals startling conditions in typical organizational settings. Gallup’s State of the American Manager Report, last updated in 2017, confirms a strong correlation between company prosperity and middle management abilities. Through the Manager Report and numerous surveys, Gallup … [Read more...] about Optimize Your Management Team
Personality Impacts Leadership
Despite all of the resources available to leaders today—books, articles, seminars, coaching and training programs—employees remain dissatisfied with leadership, their jobs and the future. After decades of attention paid to building better leaders, overall workforce distaste and distrust show little … [Read more...] about Personality Impacts Leadership
The Perils of Perfectionism
Employees generally agree that leaders with a passion for excellence, quality and accomplishment benefit their organizations. These qualities place leaders at the top of their fields. No one faults managers who give their all and make sacrifices, but too much of a good thing can also pose … [Read more...] about The Perils of Perfectionism