How do you get leaders to change? How do you optimize their talents and potential? What are best practices of executive coaching programs that produce lasting results in effective leadership behaviors that drive business results? Executive coaching is a tremendous opportunity for leveraging … [Read more...] about Leadership Coaching for Behavioral Change
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Rethinking the Future: Leadership for the 21st Century
“Today’s knowledge revolution, having launched a gigantic ‘Third Wave’ of economic, technical and social change, is forcing businesses to operate in radically new, continually shifting ways….every shred of industrial-era thinking is now being rescrutinized and brilliantly reformulated.” —Alvin … [Read more...] about Rethinking the Future: Leadership for the 21st Century
The Quest for Great Customers
Most CEOs hope a stronger focus on customers will protect them from eroding profit margins and commoditization. But getting closer to customers is not a matter of installing better CRM systems or simply measuring satisfaction levels. Companies can take advantage of new, increasingly efficient … [Read more...] about The Quest for Great Customers
Dealing with Difficult People
They’re everywhere. Walk into any workplace and you’ll find them. Regardless of your company’s success or employee-friendly culture, difficult people pose challenges for managers and team leaders each day. Some are angry; some are anxious. Others are fearful, negative and obstinate. Some spark … [Read more...] about Dealing with Difficult People
Managing Across Generations: Motivating Gen Xers
Younger generations — the so-called Gen Xers and New Millennials — comprise half the U.S. work force. The other half consists of 45% Baby Boomers and 5% veterans, many of whom are charged with motivating newer employees. But what happens when generations don’t share the same values and beliefs … [Read more...] about Managing Across Generations: Motivating Gen Xers
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