The objects of disaffections may vary but griping is always in season at work. When things go from bad to worse the discussions end up in the manager's office. When they don't, they form an undercurrent of discontent and resentments that is counter-productive. People spend vast amounts of time … [Read more...] about From Complaints to Commitments
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Facing Conflict: Tough Conversations
“When conflict is ignored– especially at the top– the result will be an enterprise that competes more passionately with itself than with its competitors.” Howard M. Guttman, When Goliaths Clash, 2003 Managers spend an inordinate amount of time putting out fires, particularly interpersonal … [Read more...] about Facing Conflict: Tough Conversations
The Business Case for Coaching
Coaching paves the way for decision makers to create higher levels of organizational effectiveness through dialogue, inquiry and positive interactions. Coaching creates awareness, purpose, competence and well-being among participants. Coaching is NOT another feel good exercise based in soft skills … [Read more...] about The Business Case for Coaching
Feeling Good: Creating Emotionally Intelligent Teams
When Daniel Goleman wrote his landmark books on emotional intelligence in the 90's ( Emotional Intelligence, 1995, Working with Emotional Intelligence, 1998), managers in organizations everywhere nodded heads in agreement. Finally, what they knew to be true about dealing with people had a name and … [Read more...] about Feeling Good: Creating Emotionally Intelligent Teams
Human Relationships at Work: The New Frontier
“Today we are faced with the pre-eminent fact that, if civilization is to survive, we must cultivate the science of human relationships.” —Franklin Delano Roosevelt, 1945 Leaders and managers can study, train and be coached. But if they fail to work on their interpersonal skills, they will not … [Read more...] about Human Relationships at Work: The New Frontier
Love ‘Em or Lose ‘Em: Retaining Talented Employees
Retaining key employees is still the number one problem for corporations. Even when there is a slower economy, attracting and holding top talent is a serious concern. After 20 years of down-sizing, it may seem ironic that corporations are now in a panic about losing employees. Training … [Read more...] about Love ‘Em or Lose ‘Em: Retaining Talented Employees
Managing with Emotional Intelligence: Developing Empathy
The business community has embraced the concept of emotional intelligence and its importance ever since Daniel Goleman's best-selling book, Working with Emotional Intelligence (1998). But the challenge is to demonstrate that such competencies can be acquired and when they are, that they … [Read more...] about Managing with Emotional Intelligence: Developing Empathy
Executive Coaching Is Hot
Driving the trend in executive coaching is the business reality which makes good staff hard to get and harder to keep. In the need for constant change to stay competitive, companies see coaching as a way to help valued employees develop swiftly in the changing business environment. A growing … [Read more...] about Executive Coaching Is Hot
Making Strategy Everyone’s Job
After years of reengineering, downsizing and optimizing operational efficiencies, companies are now focusing on new ways to generate distinctive competitive advantages. Strategic planning is back, but with a difference: it is no longer the domain of the CEO and senior executives. Smart … [Read more...] about Making Strategy Everyone’s Job
Preventing Executive Burnout
The atmosphere at work has changed. The pace of change keeps accelerating. Today's managers are experiencing a whole new order of exhaustion. Managers have ever-widening spans of control. In the boundary-less organization, work goes on round the clock. The post-dinner time zone has become prime … [Read more...] about Preventing Executive Burnout