“Today’s knowledge revolution, having launched a gigantic ‘Third Wave’ of economic, technical and social change, is forcing businesses to operate in radically new, continually shifting ways….every shred of industrial-era thinking is now being rescrutinized and brilliantly reformulated.” —Alvin … [Read more...] about Rethinking the Future: Leadership for the 21st Century
Strategy
The Quest for Great Customers
Most CEOs hope a stronger focus on customers will protect them from eroding profit margins and commoditization. But getting closer to customers is not a matter of installing better CRM systems or simply measuring satisfaction levels. Companies can take advantage of new, increasingly efficient … [Read more...] about The Quest for Great Customers
Judgment: Making Great Calls
What is the fundamental essence of leadership? Is it the ability to make consistently good judgment calls? Realistically, leaders are remembered for their best and worst judgment calls, especially when the stakes are high, information is limited and the correct call is far from obvious. In the … [Read more...] about Judgment: Making Great Calls
9 Common Delusions About High Performance
Do you really know what contributes to your company’s high performance — or are you making assumptions based on faulty logic? It turns out that most of the data regarding why one company succeeds and another fails is rife with errors in thinking and researcher bias. For all of the business … [Read more...] about 9 Common Delusions About High Performance