The objects of disaffections may vary but griping is always in season at work. When things go from bad to worse the discussions end up in the manager's office. When they don't, they form an undercurrent of discontent and resentments that is counter-productive. People spend vast amounts of time … [Read more...] about From Complaints to Commitments
Facing Conflict: Tough Conversations
“When conflict is ignored– especially at the top– the result will be an enterprise that competes more passionately with itself than with its competitors.” Howard M. Guttman, When Goliaths Clash, 2003 Managers spend an inordinate amount of time putting out fires, particularly interpersonal … [Read more...] about Facing Conflict: Tough Conversations
Changing Minds: How Hard Is It?
“All leadership comes down to this: changing people’s behavior.” – Alan Deutschman in Fast Company, “Change or Die”, May 2005 Changing the behavior of people is the most important challenge for leaders of businesses trying to compete in unpredictable environments. According to John Kotter, … [Read more...] about Changing Minds: How Hard Is It?
Going Global: Are You Ready?
As opportunities for global expansion increase, so does the trend toward more diversity in the workplace. Successful companies are recruiting professionals with different backgrounds, cultures, styles and motivations. Yet this great resource presents increased possibilities for misunderstanding … [Read more...] about Going Global: Are You Ready?
Secrets of Successful Careers: Finding Your Core Purpose & Strengths
Are there secret keys to having a rewarding and personally satisfying career? Why do some people get promotions that bring out their best talents, while others—equally talented—never seem to get the positions where they can thrive and show their strengths? According to Gallup research only … [Read more...] about Secrets of Successful Careers: Finding Your Core Purpose & Strengths
Emotional Intelligence in the Workplace
The concept of emotional intelligence became popular after the immense success of Daniel Goleman's book in 1995: Emotional Intelligence, Why it can matter more than IQ. It was followed by a second best seller in 1998 by the same author, Working with Emotional Intelligence. The business … [Read more...] about Emotional Intelligence in the Workplace
Optimism: Why It Matters So Much
"Success is measured by your ability to maintain enthusiasm between failures." - Sir Winston Churchill People who are considered successful in life measure high on assessments of optimistic attitudes. It would be easy to presume they are optimistic because they are successful, but there is … [Read more...] about Optimism: Why It Matters So Much
The Business Case for Coaching
Coaching paves the way for decision makers to create higher levels of organizational effectiveness through dialogue, inquiry and positive interactions. Coaching creates awareness, purpose, competence and well-being among participants. Coaching is NOT another feel good exercise based in soft skills … [Read more...] about The Business Case for Coaching
The Art of Positive Emotions: What is Your Attribution Style?
Everyone knows that when people feel good, they work better, are more creative and more productive. The ability to inspire positive feelings in others is a key leadership quality. Good feelings are like lubrication to the brain - mental efficiency goes up, memory is sharpened, people can … [Read more...] about The Art of Positive Emotions: What is Your Attribution Style?
Creating Powerful Teams
Teams are the most common business unit for high performance. Although the word gets used loosely and not always appropriately, there is universal acceptance that teams create opportunities for high performance results. The most significant research on groups of people working together occurred … [Read more...] about Creating Powerful Teams