One thing is certain: when people are put together in working groups, there will be conflict. As a leader, it’s not a question of if you will face employee conflict, it’s a matter of when. Conflict is a natural occurrence in human interaction that leaders should not only expect, but be prepared for.
As business strategist Glenn Llopis advises in the Forbes article, 4 Ways Leaders Effectively Manage Conflict, leaders who fail to address conflict within their staff experience varying levels of disruption, disunity, lowered morale and diminished productivity. Resolving conflict effectively and positively is one of the most misunderstood and often avoided aspects of leadership.
With a dual approach to conflict, where measures are taken to minimize conflict triggers and mitigate conflict once it becomes apparent, everyone benefits.
This article explores the causes of workplace conflict, and offers steps leaders can take to minimize conflict triggers and resolve conflict with beneficial outcomes for all.
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The complete article includes these important concepts:
- Preventing causes of conflict
- The proper conflict resolution approach
- An effective conflict resolution process
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